Besedo

Besedo is a Swedish founded organization, with offices based internationally, namely in Stockholm, Malta and Malaysia. With numerous years of experience and proven customer satisfaction, Besedo is focused and dedicated to the expert provision of support for online companies. Services provided by Besedo range mainly across three main areas: Customer Service (Sales & Support), Online Content Moderation and Abuse & Fraud Management. At Besedo we believe that, the best measure of good service is customers that come back to buy from you – again and again. Besedo currently handles thousands of daily tickets, providing for Telephone Support, E-mail & Complaint Handling and Chat Hosting & Moderation. Besedo also efficiently monitors, moderates and analyses large volumes of traffic and partakes in the assurance of quality, visible to the end user. Our highly trained, assessed and monitored staff handle an approximate million cases a month, applying strict measures of quality control and ensuring that the final consumer enjoys safe and accurate content. Also amongst Besedo’s operational aims and objectives, is that of helping customers protect their services from abuse and free them from the burden of fraudulent threats and irresponsible behavior which floods in from the online arena. Besedo was founded in 2002. The company is owned and run by people with vast experience in service, sales and the Internet and media business.

Products and Services

Website Content > Moderators of Online Content
From classified ads and third-party advertising to chat rooms, we can efficiently monitor, moderate and analyze large volumes of traffic – and help assure its quality.
Fraud Protection > Fraud Prevention & Abuse Management
Through our well established network of the police, tax and other authorities, we prevent what can be prevented – and effectively manage what can’t.
Other > Customer Support
Besedo has many years of experience in sales-focused customer support with documented expertise and favourable results. Every e-mail and phone call is a business opportunity. For this reason, we offer round-the-clock support in 14 different languages.


Headquarters
Odengatan 106 Stockholm 113 22 Sweden

Phone:	+46 8 522 37100
Website:	www.besedo.com
Email:	besedosales@besedo.com

Upper Management:	Andreas Bergman, Senior Vice President, Sales and Marketing
	besedosales@besedo.com
Sales:	Mr. David Poveda Buendia, Sales & Assignment Manager (Spanish Market)
	david.poveda.buendia@besedo.com
	Mr. Steve Degiorgio, Sales and Implementation Manager
	steve.degiorgio@besedo.com
	Mr. Johan Lopare, Sales Manager, Nordic Region
	johan.lopare@besedo.com

Besedo AB
Transportvägen 7 Stockholm 117 43 Sweden


Besedo Ltd.
Level 3, The Emporium St. Louis Street Msida MSD 1421 Malta


Besedo Sdn Bhd
The Nomad Offices KL, eTiQa Twins Penthouse (Level 26), Tower 2, 11 Jalan Pinang Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 50450 Malaysia


Additional Information
Parent Company:	Besedo Global Services

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