Independent Betting Adjudication Service

The Independent Betting Adjudication Service (IBAS) acts as an impartial adjudicator on disputes that arise between betting/gambling operators and their customers after they have been through the operator's own internal dispute procedures and if a deadlock exists. The IBAS Panel of betting experts apply their specialist knowledge to the facts and adjudicate by reference to the operator's own terms and conditions but do not rule on complex legal issues. As well as offering effective dispute resolution procedures, IBAS also check that operators have complied with the standards set by the Gambling Commission and with the IBAS terms and conditions of registration. IBAS rulings are binding on all parties, without prejudice to any legal proceedings that may be commenced subsequently.

Products and Services

PO Box 62639
London, England EC3P 3AS
United Kingdom
Phone:  +44 20-7347-5883
Fax:  +44 20-7347-5882
Upper Mgmt.:  Mr. Danny Cracknell, Adjudication Manager
Mr. Richard Hayler, Managing Director
Other:  Mr. William Baker, Administration Assistant
Ms. Sharon Powell, Administrative & Project Manager
Mr. John Samuels, Case Manager
Mr. James Taylor, Case Manager
News Articles
Independent Betting Adjudication Service unveils plans for becoming Gambling Ombudsman
2 Aug 2022
It is reported the Government will publish its White Paper on gambling reform shortly, calling for the creation of a new Ombudsman.

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