Betknowmore UK joins the National Gambling Support Network

3 April 2023

(PRESS RELEASE) -- Betknowmore UK is delighted to join the new National Gambling Support Network. All three of our services, Peer Aid, New Beginnings and GOALS have been commissioned by GambleAware to roll out nationally and to widen our support for people living with gambling harm over the next three years.

GambleAware will double funding over the next year for the newly named network to support those experiencing harm from gambling in Great Britain.

• The National Gambling Support Network (previously National Gambling Treatment Network or the ‘NGTS’) is designed to meet the needs of those who are experiencing harm from gambling.

• The network, commissioned by GambleAware, is made up of a diverse group of treatment providers across the third sector and has a specific focus on early intervention and adopts a regional-first approach.

• The involvement of lived experience has been central to the design of the new service and will be integral to the network moving forward.

• Part of the new service includes improved referral routes, allowing local providers to triage individuals into the treatment service that is right and appropriate for them.

GambleAware - Great Britain’s leading commissioner for the reduction of gambling harm - has developed a comprehensive partnership of treatment and support providers during a robust process that has built on extensive engagement. The National Gambling Support Network (NGSN) will deliver a regional-first approach, improving referral routes and ensuring individuals receive the right support at the right time.

The National Gambling Support Network (NGSN) is made up of a range of third sector treatment providers across who provide free, confidential support, without judgement, for anyone experiencing problems from gambling, as well as those affected by someone else’s gambling.

GambleAware commissioned this network to meet the growing and changing needs of those at risk of gambling harms in Great Britain and will have a specific focus on early intervention. This will help prevent escalation of harms and support required which, in turn, will help relieve pressure on the NHS.

The transformation of early intervention, support and treatment services will lead to several long-term benefits for the gambling harms sector, with the promotion of a holistic, joined up service and by creating the conditions and incentives across the sector for providers to innovate and deliver cost-effective, high-quality outcomes for service users.

This will be reflected by a regional first approach, resulting in improved referral routes for anyone experiencing harms from gambling. During any form of brief intervention for gambling harm, or any initial call to the National Gambling Helpline, staff will direct those in need of support to their local treatment provider. At this stage, local providers will conduct an assessment and refer individuals into the best treatment or support option for their needs.

Anna Hargrave, GambleAware Chief Commissioning Officer, said: “As the country’s leading commissioner in this sector, we’re delighted to announce the new National Gambling Support Network and our increase in investment for those experiencing gambling harm.

“The NGSN is built on strong foundations and brings together a network of excellent regional providers, who are strong agents of change working to meet people’s needs. By taking a regional first approach we hope to create new opportunities to work with other local services and government agencies. By broadening our reach at a local level and engaging with local authorities or the criminal justice sector, for example, means we can further help those experiencing harm from gambling.”

The involvement of people with lived experience of gambling harms has been central to the design of the new NGSN. The views of those from this community will be integral in shaping how the network operates in the future, to ensure it continues to meet the needs of those experiencing gambling harm".

Frankie Graham, Founder & CEO of Betknowmore UK said, "The new NGSN launch is an important milestone for supporting and treating people harmed by gambling in the UK. Betknowmore UK is immensely proud to contribute to a national provision of work. The three key services that we will provide are demonstration that the voice of lived experience, embedded into peer and community support, has an essential part to play in gambling harms prevention and recovery.

I would like to take this opportunity to thank all that have been part of our journey. You have been amazing! We look forward with excitement at the prospect of continuing to learn and develop by working with brilliant charities and agencies across the UK. Collective strength and expertise will aid our continued efforts to implement a public health approach and stop the personal, community and societal impact of gambling."


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