Fusion Contact Centers

Fusion Contact Centers maintains a deep and rich experience in the Online Gaming space. We provide the front and back office support for Online Gaming companies that allow their users to get the most out of their gaming experience.
Fusion provides highly trained and experienced Game Content Managers, Moderators, Players and Social Networking Experts to manage threats on a minute by minute basis, available to your users in a real time basis to help your business stay ahead of and on top of fixes and provide help desk, technical support and solutions. Having your game development team working constantly on fixes or solutions isn’t your core business, it’s not the best use of their time or your money and because its reactive, incidents will continue to reoccur.

Fusion Contact Centers helps you manage your community and manage the fires proactively before they make an adverse impact on your game, your community and valued gamers. Fusion Content Managers are an extension of your business and help keep your game operating safely and efficiently. Our team of Subject Matter Experts works with your core team leaders on an as needed basis to provide real time technical support & customer care through voice, click to chat and web…not to mention timely and accurate responses to all those e-mails. Fusion helps your business spot trouble areas by providing critical data and reporting analytics that allow you stay on top of your paid and unpaid user base habits and use behaviors.
  • Benefits of using Fusion
    > Fusion helps profile, protect, serve and manage your gaming community.
    > Fusion monitors over 35,000 messages a day helping your business maintain a safe language and content community helping to retain and organically grow your community and opportunities to generate subscription and incremental revenue.
    > We utilize our proprietary applications to leverage and integrate your CRM solution, providing a seamless interface into your current reporting and analytical environment.
    > Fusion helps you manage non-revenue producing activities for your valued developers so they can focus on what they do best…develop games and applications.
    > Fusion provides you with a benchmarking partner outside of your internal support teams to allow an additional clear picture of trends, trouble spots, user behaviors and experiences. Our Content managers interface with your team on a real time basis, in fact our clients would attest, Fusion is truly an extension of their business, and a valued partner.

Products and Services
Miscellaneous > Customer Service > Fusion Service Solutions
Fusion Contact Centers maintains a deep and rich experience in the Online Gaming space. We provide the front and back office support for Online Gaming companies that allow their users to get the most out of their gaming experience. Core competancies include tech support, web, e-mail, chat, content management and billing
Headquarters
6263 North Scottsdale Road
Suite 105
Scottsdale, Arizona 85250
 
Phone: (916) 789-9200
Email: daniel.akre@callfusion.com
 
Upper Mgmt.:  Mr. Steve Singer, President and Chief Executive Officer
steve.singer@callfusion.com
Sales:  Mr. Daniel J Akre, Vice President, Gaming
daniel.akre@callfusion.com
Other:  Mr. Ryan Romero, Vice President , Gaming Operations
ryan.romero@callfusion.com
Reno Branch
Reno, Nevada
 
 
Santa Maria Branch
Santa Maria, California
 
 
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Additional Information
Date Established: February, 1999

See Land-Based Vendor Information About Fusion Contact Centers
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