Raphie AI

Raphie AI is a leading AI support platform, built for the iGaming industry. Over eight years – first as Conduet and with our platform GameLM – we ran the customer support function for large operators: hiring, training and managing teams of up to 200 agents for a single brand. We know player support because we did it, at scale, on the floor.

That operational reality is now built into our AI platform. Today, Raphie is focused on delivering the best AI player support within iGaming. Not built by training, but by real iGaming experience.

iGaming operators using Raphie reduce support costs and consistently achieve 80%+ support automation, increasing player satisfaction and retention metrics. Our proprietary technology translates operator policies and SOPs into structured workflows that integrate natively with leading iGaming platforms and PAMs.

Raphie is built for highly regulated environments, is compliance-first, with safeguards, responsible gambling monitoring, and full auditing. Raphie turns player support into a retention engine.

Products and Services

Platform Providers > AI Customer Support
Raphie AI automates support tickets end-to-end — unlike generic helpdesks, our AI platform reads account context, takes action, and replies in your brand voice, instantly. Operators see 80%+ automation and a 60%+ CX cost saving, while while improving CSAT and response times.


Headquarters
185 Hudson St, 17th Floor Jersey City, New Jersey

Website:	www.raphie.com

Email:	support@raphie.com


Melbourne Branch
Melbourne Australia

Tradeshow Attendance

FEATURED iGAMING SUPPLIERS


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